Dear Editor:
After spending a number of years in the Call Center industry I've come to notice an ever-growing "culture of disconnect". Is this due to a critical failure in our education system, the daily barrage of negative information or simply a collective laziness of character, kindness or manners?
The disrespect shown between humans is growing as we continue to remove ourselves from each other with our ever-expanding digital communication. Yet people continue to move closer to each other by migrating to urban centers while perceiving cultural differences as ignorance or stupidity.
Rudeness is becoming commonplace in this country as we grow impatient with ourselves and take our frustrations out on those around us.
Please, before you pick up the phone and start yelling at "the voice on the other end" take a moment to assess your situation, formulate your concerns in an understandable way and perhaps try "asking for assistance." Reality shows that promote this type of behaviour are just that - scripted, ridiculous REALITY SHOWS!
Be kind! Show your positive character and manners in every interaction of every day and I promise you your life will be so much healthier, happier and wonderful! Be Canadian!
And to the disgraceful companies that treat your customer service staff like disposable robots and your customers as nothing more than ATMs, smarten up!
Jeff Leggat
Burnaby, B.C.
'Rudeness is becoming commonplace'
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Published on
May 24, 2010
- Published on July 5, 2010
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Staff ~ The Charter
Dear Editor:
After spending a number of years in the Call Center industry I've come to notice an ever-growing "culture of disconnect". Is this due to a critical failure in our education system, the daily barrage of negative information or simply a collective laziness of character, kindness or manners?
The disrespect shown between humans is growing as we continue to remove ourselves from each other with our ever-expanding digital communication. Yet people continue to move closer to each other by migrating to urban centers while perceiving cultural differences as ignorance or stupidity.
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